Industry

Education

PTAS is the go-to answering service for educational facilities in Pittsburgh, taking the time to get to know their client’s institution, staff and students.
Pittsburgh Telephone Answering Service (PTAS) is the answering service of choice for your Pittsburgh educational facility. Our highly trained customer service professionals have experience with all types of educational institutions including public and private schools, colleges, and universities.

Medical

We are HIPAA Compliant. We handle everything from simple patient calls to stat calls and code-blue emergencies. Our medical emergency telephone dispatchers are extremely well trained and efficient. We prioritize according to the basic principles of triage. All emergency calls are urgently relayed to the correct on-call medical professional. Routine calls receive the same professional treatment, but without the same degree of urgency. We route these calls according to the medical professional's exact specifications.

Medical Practices

• Schedule Appointments and call patients to remind them of upcoming appointments.
• Calls cancelling appointments
• Patient calls asking to speak with doctors
• Calls from doctors
• Calls from patients regarding prescriptions
• Calls from pharmacies regarding prescriptions
• Lab result protocol
• Consultations (doctor to doctor)
• Hospital
• Calls from hospitals
• Calls from nursing homes
• Calls regarding patients who have ceased to breathe
• After-hour emergency calls

Nursing Services & Home Healthcare

• Calls for Individuals
• Report-offs from employees
• Requests for service and referrals from hospitals, nursing homes or anyone in need of service
• New inquiries from a prospective client for prices and rates
• Emergency calls from clients or employees while on assignment
• Employment inquiries
• Calls from employees regarding their pay checks

Home IV Infusions

• Service inquiries from patients or their families
• Calls from medical facilities
• Calls from patients having equipment or medical problems

Hospice

• Inquiry calls from families seeking service
• Calls from employees
• Employee report-offs
• Calls from physicians
• Call from facilities referring services

Pharmacies

• Calls from physicians to place prescriptions
• Requests for refills
• Calls from medical facilities
• Calls from individuals seeking information regarding medications

Medical Equipment

• General calls inquiring about equipment
• Emergency calls for equipment
• Emergency service
• Billing inquiries

HVAC & Plumbing

• Define the urgency of calls: immediate response or wait until office hours
• Capture all emergency calls
• Appointment scheduling
• Inquiries for service
• Employee report offs

Property Management & Real Estate

• Calls for Individuals
• Cancellations of appointments
• Inquiries on properties that are for sale or inquiries on rental properties
• Calls to view a property again, to put down hand money or to make an offer on properties that are for sale
• Calls requesting directions to properties
• Employee report offs
• Call for offers on rental properties
• Tenant service calls and complaints
• After hour emergency calls from tenants
• Lockouts

Legal

Attorney Offices

• After-hours calls for services - existing clients
• After-hours calls for services - potential new client inquiries (make the most of your advertising dollar & capture all potential client leads)
• Appointment scheduling
• Receptionist service 24/7
• Court calls
• Daytime overflow support
• Call screening to qualify prospective clients

Court Reporters

• Requests for depositions or transcripts
• Calls regarding court dates
• Calls from court videographers
• Calls from courts and judges
• Attorney calls

Funeral Directors

All calls are handled with the highest respect, compassion and urgency

• Death calls
• Obituaries
• Miscellaneous calls regarding: copy of death certificates, insurance papers, payment of bills, and advance arrangements
• Florist listings
• Directions or contact information for flowers and cemetery services
• Contacting grief counselors on behalf of the families
• Promptly handling questions regarding products and services such as burial vaults, mortician service, and cemetery businesses

Hospitality

We are the preferred answering service for businesses in the hospitality industry in the Pittsburgh area, we get to know your business and your guests.
Your hospitality business knows how to provide a high standard of service to your guests. Let us do the same for you. At PTAS, we know that top-level service is a must. Our professional operators are trained for the hospitality industry and are committed to providing quality professional customer service.

Contractors & Construction

• Sales calls & service inquiries
• Request for emergency service
• Calls from insurance companies
• Consulting between contractors

Professional & Commercial Services

• Customer service calls
• Sales calls
• Prospective client inquiries
• Calls for Individuals
• Billing questions
• Calls for parts
• After-hours emergency service

Government Agencies

• Utilities (water, electric, etc.)
• Traffic signals and road signs
• IT and infrastructure
• Road infrastructure (snow plowing)
• Building management /courthouses
• Board of Health inquiries

Insurance Companies

• Calls for Individuals
• General Inquiries
• Calls regarding claims
• Auto Insurance calls regarding transfer of cars or getting a new car or adding cars
• Employee report offs

Disaster Restoration

• Request for emergency board-ups
• Calls from Insurance companies with referrals
• Call regarding water extraction
• Calls regarding mold remediation
• Calls regarding smoke damage

Transportation

• Assist callers seeking travel and transportation related information
• Pick-up locations, times and drop off times
• Schedules and rate information
• Limo and taxi service

Non-Profit & Charities

• Calls offering donations
• Appointment scheduling
• Help on applications for volunteer and entry forms
• Referring information about events
• Registrations for events

Locksmith

• Lockouts: car, office or home
• Lock or key replacement
• New client information
• Billing inquiries

Oil and Gas Industry

• 24/7 service inquiries
• Emergency calls
• Rental requests