We are the go to answering service for government agencies in Pittsburgh because we understand your agency’s mission
For many years, we have been the telephone answering service choice of government agencies because we take the time to understand your mission and the services you provide to the public. This means we can operate as an extension of your own staff so that your callers feel as though our operators are receptionists sitting in your office.
Our operators are experienced in receiving all of the emergency calls that come into your agency. We are able to judge the urgency of each call and decide which calls require an immediate response and which can be handled during your regular office hours. Our operators are also familiar with the best way to schedule your agency’s appointments and handle inquiries for service.
We train each operator to be conversant in your government agency’s terminology and protocol, and they excel as skilled professionals who manage your calls just as you would. Without a doubt, we are your go-to company for government agency answering services in Pittsburgh.
The Pittsburgh Telephone Answering Service Difference
We have 24/7 answering capabilities provided with a live receptionist trained for your government agency
None of your calls will go unanswered because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, at any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your agency receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
Our highly-trained receptionists will work with your government agency to customize which calls should be handled by you, and which calls should be forwarded to someone else or another agency. You can arrange for receptionists to transfer urgent calls directly to your land or cell phone line.
You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or maybe you want only one daily update. Whatever your preference, we provide that customization for you.
You have an immediate response to every phone call
Every call is responded to immediately. Callers, whether they are residents of your city or concerned community members, don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live receptionist will respond to every call within a few rings. This kind of immediate, attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue.
Government agencies we provide services to include those that perform these functions:
- Utilities (water, electric, etc.)
- Traffic signals and road signs
- IT and infrastructure
- Road infrastructure (snow plowing)
- Building management /courthouses
- Board of Health (inquiries)