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Medical Answering Service

Medical Answering Service

We have experience you can count on answering and managing calls in the Medical Business – doctors, hospitals, clinics, outpatient centers, etc.

Pittsburgh Medical Answering Service Testimonial

"In the time we have used Pittsburgh Telephone Answering Service Company we could not be happier with the level of service we have received. In working with other companies in the past years, we have found your company to be at the top of the game. Your staff is extremely efficient, friendly and helpful to us as well as our patients. We really appreciate and look forward to many more years with you."

Dan G. Alexander, M.D., Internal Medicine

Having worked for many years as a medical answering service in Pittsburgh, managing calls for medical professionals and others providing healthcare products and services, we understand the importance of every call you receive at your Pittsburgh physician office. Our medical answering and scheduling service is designed to be effective and efficient specifically for a variety of businesses in the medical industry in the Pittsburgh area.

The Pittsburgh Telephone Answering Service Difference: Your Trusted Medical Answering Service Partner

We are a HIPAA compliant medical answering service

Information that is protected under HIPAA rules and regulations remains protected by our team of highly-trained operators. As a physician answering service in Pittsburgh, we understand the law and how it applies to you and your patients. Every effort is made to ensure compliance with HIPAA including the use of an encrypted messaging app.

We prioritize according to the basic principles of triage in our physician answering service program

Handling everything from simple patient calls to STAT calls and code blue emergencies, we prioritize like your Pittsburgh physician office does. All emergency calls are urgently relayed to the correct on-call medical professional. Routine calls receive the same professional treatment, but without the same degree of urgency. We route these calls according to the medical professional's exact specifications. As the premier medical answering service in Pittsburgh, you can count on our professionals to exceed your expectations.

Our operators are uniquely trained in the medical business

Each of our medical emergency telephone dispatchers and our medical business operators have been trained specifically for the industry they serve. They are attentive, efficient, and tuned into the needs of patients and medical business customers. As a physician answering service, Pittsburgh Telephone Answering Service believes in ongoing training for our operators to make sure each operator is prepared to handle every kind of call.

Your answering service protocols are customized to your business

Our highly-trained receptionists will work with you to customize which calls should be handled by you, and which calls shouldn’t. You can arrange for receptionists to transfer urgent calls directly to your land or cell phone line.

You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or perhaps you want only one daily update. Whatever your preference, our physician answering service operators in Pittsburgh provide that customization for your medical practice.

Every call receives an immediate response

Patients, clients and potential clients don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live medical answering service operator will respond to every call within a few rings. This kind of immediate, attentive service shows your callers that you care about them and their time. This leads to satisfied patients and clients, along with new patients and clients - plus increased revenue.

24/7 phone coverage

Medical emergencies can happen any time, or day or night. Our trained HIPAA-compliant medical answering service is available to answer calls 24 hours a day, 7 days a week, 365 days a year. Whether your office is open or closed, whether it’s a weekday or a holiday, you can feel confident that every phone call will be answered according to your protocol. We will send an urgent alert if needed, route the call to a physician on call if appropriate, or take a message. Regardless of the situation, your callers will be treated with courtesy, compassion and professionalism, which are particularly valuable during an emergency. 

Medical Businesses We Answer For:

Pittsburgh Telephone Answering Service works with a wide variety of businesses in the medical industry throughout Pittsburgh. Below is a listing of some of the businesses we have experience working with and some of the services we can provide as an answering service for doctors and businesses in the medical industry in Pittsburgh.

Medical Practices

  • Schedule Appointments and call patients to remind them of upcoming appointments.
  • Calls canceling appointments
  • Patient calls asking to speak with doctors
  • Calls from doctors
  • Calls from patients regarding prescriptions
  • Calls from pharmacies regarding prescriptions
  • Lab result protocol
  • Consultations (doctor to doctor)
  • Hospital
  • Calls from hospitals
  • Calls from nursing homes
  • Calls regarding patients who have ceased to breathe
  • After-hour emergency calls

Nursing Services & Home Healthcare

  • Calls for Individuals
  • Report-offs from employees
  • Requests for service and referrals from hospitals, nursing homes or anyone in need of service
  • New inquiries from a prospective client for prices and rates
  • Emergency calls from clients or employees while on assignment
  • Employment inquiries
  • Calls from employees regarding their pay checks

Home IV Infusions

  • Service inquiries from patients or their families
  • Calls from medical facilities
  • Calls from patients having equipment or medical problems


  • Inquiry calls from families seeking service
  • Calls from employees
  • Employee report-offs
  • Calls from physicians
  • Call from facilities referring services


  • Calls from physicians to place prescriptions
  • Requests for refills
  • Calls from medical facilities
  • Calls from individuals seeking information regarding medications

Medical Equipment

  • General calls inquiring about equipment
  • Emergency calls for equipment
  • Emergency service
  • Billing inquiries

Are you looking for a physician or medical answering service in Pittsburgh? Are you an office manager comparing services provided by answering services for medical practices and doctor’s offices in Pittsburgh? Pittsburgh Telephone Answering Service is here to provide you with peace of mind and your patients and their family members with the professional care and attention they expect and deserve when calling a physician’s office in Pittsburgh.

Medical Answering Service