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Erie Answering Service

Erie Answering Service

Welcome to our Erie, PA answering service, where we proudly answer every call on behalf of your business 24/7, 365 days a year!

Did you know that businesses can lose up to 20-30% of potential revenue due to missed calls? Our answering service provides 24/7 coverage to ensure your business is always accessible, so you never miss a crucial call.

When you hire Pittsburgh Telephone Answering Service, our dedicated live agents are prepared to create exceptional experiences for your callers with every interaction. By delegating your inbound calls to our skilled professionals, you free up valuable time and resources, allowing your staff to concentrate on critical tasks that demand their unique expertise.

The Pittsburgh Telephone Answering Service Difference

Pittsburgh Telephone Answering Service has been the telephone answering service of choice for many years because we understand your industry and take the time to understand the specifics of your business. This means we can operate as an extension of your staff so that your callers feel as though our operators are receptionists located in your office.

Pittsburgh Telephone Answering Service is here to support businesses in all of Erie’s key industries, including:

Erie PA Answering Service Pricing

If you are concerned about the cost of a professional answering service, you will be glad to know that our comprehensive plans start at just $29 per month

Compared to the cost of hiring a full-time receptionist in Erie PA, PTAS is much more affordable. With our service, you can be confident that no important call will ever be missed again.

When you partner with PTAS, you can count on:

  • 24/7 Availability: Our live answering agents are standing by to answer calls on behalf of your business, day or night, 364 days a year. 
  • Local Pennsylvania Acumen: PTAS sets itself apart from other Erie answering services with our deep understanding of Pennsylvania culture and local preferences. Our U.S.-based answering agents ensure every interaction is handled with the local knowledge and care your customers expect
  • Bilingual Answering Agents: With our 24/7 bilingual answering service, your callers can interact with your business in English or Spanish, whichever they feel most comfortable with.
  • Customized Answering Scripts: Customize your call screening, appointment scheduling, and more to suit your industry and brand voice. Our operators are experienced in capturing all of the calls that come into your office and we know that each one is important to you. We can gauge the urgency of each and decide which ones require a prompt response and which can be handled during office hours.
  • Advanced Telephone Technology: Our investment in robust telephone technology means that calls are answered promptly, with an average wait time of 20 seconds or less. 

We also provide message taking and delivery, disaster backup recovery, and call screening services.

How Will an Erie Answering Service Benefit Your Business?

Using an answering service can greatly benefit your Erie business. It ensures that customer calls are always answered promptly, even outside regular business hours, which is crucial for maintaining customer satisfaction and loyalty. This is especially important if you operate in industries like healthcare, hospitality, or emergency services, where immediate response can significantly impact customer trust and service outcomes. Additionally, an answering service helps you manage high call volumes efficiently, allowing you to focus on core operations without being overwhelmed by administrative tasks. It also provides a professional image, ensuring that all customer interactions are handled courteously and competently, enhancing your business's overall reputation.

Contact us today to learn more about Pittsburgh Telephone Answering Service, or to request a quote.