When you and your team need a vacation, you want to make sure that your customers and prospects are receiving the excellent service they expect. To ensure that your customers are treated with care, it makes sense to hire a professional answering service when your staff is on vacation. The right answering service will also be able to handle all of the special projects that your staff may not have time to address.
Here’s what a professional answering service can do for your business while your staff is on vacation and beyond:
- Manage Customer and Prospect Calls – Your customers and potential customers don’t like to be put on hold or transferred to voicemail. A professional answering service can take these calls and provide optimum customer service when your staff is on vacation or during high-demand seasons.
- Available 24/7, 365 Days a Year – Missed calls are missed opportunities for your business. Answering service staff are available around the clock every day to handle your calls just the way you would like them to.
- Emergency Calls – When your customers need you the most, a professional answering service is there to dispatch staff in keeping with the protocols you have established.
- Provide Additional Security – In the event of an emergency or compromised security at your business - whether during or after business hours, a professional answering service can help you and your staff by handling all of your calls while you deal with the emergency at hand. Additionally, we can contact emergency personnel, you or your staff, if needed.
- Special Project Support – Would you like to conduct a customer survey? Is it time to gather information from the data your callers have provided? A professional answering service can do those special projects for you and more.
When you choose Pittsburgh Telephone Answering Service to handle all of your call answering needs, your company’s professional image receives an automatic boost. All of your customers’ calls are covered in one seamless operation that never misses a call.
Pittsburgh Telephone Answering Service is Right for Your Business
Pittsburgh Telephone Answering Service is a virtual receptionist providing live telephone operator services that replace the need for voicemail. With us, you have a team of professionals at your constant disposal, acting as your very important virtual personal assistant. We also specialize in assisting independent business owners or mobile professionals with small and large businesses. We all know that missed calls can result in lost revenue, dissatisfied clients, or a medical emergency left in the balance - we make sure you are covered with a wide array of services customized to meet the demands of your specific business, no matter the industry.
Contact us today to find out more about how we can help your business.