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Recent Posts by itdepartment

5 Clues That Tell You Your Answering Service is Not Serving Your Needs

A professional answering service is an extension of your business. From initial contact to customer follow-up, the efficiency of an answering service can be the difference between increased revenue and customer retention or a declining client base and lost opportunities. Staying ahead of impending issues with your answering service can save you time and money…
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Why Great Customer Service is a Great Return on Investment

For years, customer service has been regarded as merely a component in the post-sale process. But growing competition in the marketplace forces many businesses to reevaluate their view of customer support operations. Providing exceptional customer service is more important now than ever before. Investing in customer service pays off in the form of increased sales,…
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Top 7 Reasons Your Pittsburgh Business Should Be Using an Answering Service

Scan every industry and it is undisputed, every business has a list of goals to provide impeccable service, harness every opportunity to increase revenue, maximize growth, and look professional while doing it all. A few things can directly help businesses accomplish all of this with little effort. One of those is incorporating the use of…
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Five Tips for Turning Every Lead into a Sale

Every business owner knows from experience that not all leads are equal. Some have real potential to convert into a sale as the prospective customer has the money and desire to purchase your product or service. Others simply do not. Understanding which leads have the potential to convert and which do not can have a…
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