With the number of emails and calls received by the average worker rising rapidly, many companies have chosen to save as much time as possible for their directors by using the virtual assistants provided by an answering service.
From 2014 through 2018 the average office worker received about 90 emails a day and sent about 40 business emails daily. Globally, about 269 billion emails are sent each year by approximately 3.7 billion email users worldwide, according to research by the Radicati Group. These numbers are forecast to grow by 4.4% annually for the next four years. By the end of 2021, the number of emails sent is predicted to be more than 316 billion by 4.1 billion users – which is over half the world’s population.
Decide to Use Virtual Assistants
Because the number of business phone calls is also rising by the billions every year, it is easy to see why companies that choose an answering service’s virtual assistants to field many of these calls will prosper. This strategy supports directors, reduces overall operations costs, and increases employee productivity.
Virtual assistants can provide all of the services that live assistants do at a lower cost. There are no salaries or benefits to pay for – you only pay for the cost of your virtual assistant’s time when you are actually using it. In addition, you have greater flexibility than with employees because you can easily scale this time up or down as needed.
Here are just a few of the services you can expect from your virtual assistants:
- Answer Inbound Calls and Provide Messages
Whether during business hours or after, your virtual assistants will be trained to answer your business calls just as you specify and create messages that can be transmitted to you as you choose - by phone, email, or text.
- Handle Caller Requests
Your virtual assistants can be trained to meet the unique needs of your company and fully-versed in your products and services so that they can seamlessly handle any inquiries, saving you time and money.
- Collect Customer Information
Whatever information you are trying to gather from customers and potential customers, virtual assistants can do the job. Simply let the answering service know the information you are looking for and they will train your virtual assistants on how to obtain it as they answer inbound calls.
- C-Suite Level Office Services Support
Your highly-trained and professional virtual assistants should also be able to provide numerous office services at a level your directors, executives, and other staff are comfortable with.
Pittsburgh Telephone Answering Service: Your Virtual Assistant Specialists
Pittsburgh Telephone Answering Service is a virtual receptionist and virtual assistant company that provides live telephone operator services that free you and your staff from the phone so you can do what you do best. Using our services, you can consider your phone number a hotline that redirects calls to your personal phone only when you're available. When your business partners with PTAS, you will have a team of trained professionals ready to help – your very own virtual personal assistant.
PTAS also specializes in working with independent business owners as well as mobile professionals in several industries. Missed calls are bad for business because they lead to lost revenue, frustrated clients, or even worse, an unattended medical emergency. We offer a variety of services customized to meet the demands of your industry.
Contact us to learn more about how our virtual assistants can help your business grow.