For many years, we have been the Pittsburgh telephone answering service choice of locksmiths because we take the time to understand your business and the important services you provide to your customers. Not all locksmith businesses are the same, and the right answering service partner for your business will be able to customize its call-handling process to fit your preferences. This means we can operate as an extension of your own staff so that your callers feel as though our operators are part of your team, sitting in your office.
With over 16,000 home and car lockouts occurring daily across the United States, locksmiths in Pittsburgh face a significant and consistent demand for their services. And yet, a recent study showed that small businesses are only able to answer 37.8% of all inbound calls. A significant portion of calls go to voicemail, and 24.3% don’t receive any response at all. This suggests that Pittsburgh locksmiths need to improve how they handle calls to make sure they can help more customers and grow their businesses effectively.
Our operators are experienced in capturing all of the calls that come into your business and we understand that each one is important to you. We can take all of your lockout calls for cars, offices or homes, as well as lock and key replacement calls. Our highly trained operators can also receive and manage new client information and promptly respond to pricing inquiries.
24/7 Answering Service for Locksmith Emergencies
When it comes to after-hours emergency service calls, we expertly gauge the urgency of each call and decide which ones require an immediate response and which can be handled during office hours. If a customer is locked out, stranded or concerned for their safety, a call to a locksmith may feel like an emergency. We understand that these are high-stress situations, and we treat each caller with respect and empathy, so they can feel comforted knowing that a professional locksmith is on their way to assist.
We train each of our operators to be conversant in locksmith terminology and protocol, and they excel as skilled professionals who manage your calls just as you would. Without a doubt, we are your preferred company for locksmith answering services in Pittsburgh.
The Pittsburgh Telephone Answering Service Difference For Locksmiths
We have 24/7 answering capabilities provided with a live receptionist trained in locksmith call management
None of your calls will be missed because you will have a 24/7 live receptionist. Every phone call you receive is answered, at any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your locksmith business receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or maybe you want only one daily update. Whatever your preference, we are able to provide that customization for you.
You have a prompt response to every phone call
Every call is responded to promptly. Clients and potential clients don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live receptionist will respond to all calls within a few rings. This type of attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue in the long run for your business.
Our operators are US-based
While many answering services are offshore, Pittsburgh Answering Service is based locally. Our US answering agents are familiar with the local culture, etiquette, and preferences. We have decades of experience answering calls for our Pittsburgh locksmith clients, and we are committed to continue offering the highest level of customer service. We also offer bilingual English and Spanish support 24/7.
Types of Locksmith Calls We Answer
Locksmiths receive calls day or night, and we are ready to answer any type of call including:
- Lock or key replacement
- Lockouts: car, office or home
- Key duplication requests
- Rekeying requests
- Broken key extraction requests
- Lock installation calls
- Emergency calls
- New client information
- Pricing inquiries
- Dispatching
Say goodbye to missed calls; say hello to round-the-clock availability and outstanding customer service! Contact us today to request a quote or get started with our locksmith answering service.
