We are the go to answering service for government agencies in Pittsburgh because we understand your agency’s mission
For many years, we have been the telephone answering service choice of government agencies because we take the time to understand your mission and the services you provide to the public. This means we can operate as an extension of your own staff so that your callers feel as though our operators are receptionists sitting in your office.
Our operators are experienced in receiving all of the emergency calls that come into your agency. We are able to judge the urgency of each call and decide which calls require an immediate response and which can be handled during your regular office hours. Our operators are also familiar with the best way to schedule your agency’s appointments and handle inquiries for service.
We train each operator to be conversant in your government agency’s terminology and protocol, and they excel as skilled professionals who manage your calls just as you would. Without a doubt, we are your go-to company for government agency answering services in Pittsburgh.
The Pittsburgh Telephone Answering Service Difference For Government Agencies
We have 24/7 answering capabilities provided with a live receptionist trained for your government agency
None of your calls will go unanswered because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, at any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your agency receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
Our highly-trained receptionists will work with your government agency to customize which calls should be handled by you, and which calls should be forwarded to someone else or another agency. You can arrange for receptionists to transfer urgent calls directly to your land or cell phone line.
You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or maybe you want only one daily update. Whatever your preference, we provide that customization for you.
A Government Agency Answering Service Offers Immediate Response to Every Phone Call
Every call is responded to immediately. Callers, whether they are residents of your city or concerned community members, don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live receptionist will respond to every call within a few rings. This kind of immediate, attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue.
Government agencies we provide services to include those that perform these functions:
- Utilities (water, electric, etc.)
- Traffic signals and road signs
- IT and infrastructure
- Road infrastructure (snow plowing)
- Building management /courthouses
- Board of Health (inquiries)
- Public safety
- Transportation
- Emergency management services
- ..and more
We are equipped to handle calls for municipal, regional, state, and federal government agencies. Our services are designed to meet the unique needs of various governmental departments, ensuring that no call goes unanswered and that citizens receive prompt, professional assistance.
Benefits of an Answering Service for Government Agencies
When you outsource call handling to Pittsburgh Telephone Answering Service, you can count on:
- 24/7 Coverage: Ensure every call is answered, managing urgent requests and providing continuous support to citizens around the clock, even during weekends and holidays.
- Emergency Response: Quickly triage and escalate urgent calls to the appropriate departments.
- Professional Representation: Maintain a consistent and professional image for your organization, ensuring all communications reflect the standards of your agency.
- Appointment Scheduling and Call Triage: Manage and prioritize calls and appointments, ensuring critical issues are addressed promptly and routine inquiries are handled effectively.
- Increased Productivity: Free up your staff to focus on core responsibilities, without the need for additional full-time personnel dedicated to call handling.
- Cost-Effective Solution: Reduce overhead costs by outsourcing call handling, allowing your agency to allocate resources more efficiently.
Bilingual English and Spanish Support: Our 24/7 live answering agents are fluent in both English and Spanish, enabling your callers to communicate in their preferred language and ensuring accessibility for diverse communities.
