As the preferred answering service for businesses in the emergency restoration industry in the Pittsburgh area, we get to know your business and your callers.
Your emergency restoration business knows how to provide a high standard of service to your guests. Let us do the same for you. At PTAS, we know that top-level service is a must. Our professional operators are trained for the emergency restoration industry and are committed to providing quality professional customer service. Whether you provide water damage restoration, mold removal, or post-fire restoration, our professional answering and virtual receptionist services will help you take care of your customers during a difficult time.
We answer calls for a wide range of emergency restoration service providers in Pittsburgh and beyond, including the following:
- Water Damage Restoration: Includes water extraction, drying, dehumidification, mold remediation, and sanitization.
- Fire Damage Restoration: Involves smoke and soot removal, structural cleaning and repair, odor removal, and content cleaning.
- Storm and Wind Damage Restoration: Offers board-up services, roof tarping, debris removal, and structural repairs.
- Mold Remediation: Covers inspection and assessment, containment, air filtration, and mold removal.
- Biohazard and Trauma Cleanup: Provides crime scene cleanup, hoarding cleanup, and infectious disease cleanup.
- Debris Removal: Clears debris from properties after disasters, including fallen trees and structural materials.
- Sanitization and Disinfection: Cleans and disinfects affected areas to prevent health hazards.
Our live answering agents are trained to listen to each caller with respect and professionalism. We understand that clients experiencing emergencies may be frustrated or anxious when contacting your business, and we are here to make sure every caller feels heard and understood.
The Pittsburgh Telephone Answering Service Difference For Emergency Restoration Businesses
We have 24/7 answering capabilities provided with a live receptionist trained in call management for businesses in your industry
As your emergency restoration answering service, none of your calls will be missed because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your business receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
You can also customize exactly how and when you would like your messages delivered to you - voicemail, text message, email, or via another method. Perhaps you want your messages delivered to you instantaneously, or maybe you want a daily update at the end of the workday. Whatever your preference, we provide that customization for you.
You have a prompt response to every phone call
Every call to your emergency restoration industry business is responded to promptly. Callers don’t have to wait on hold or call back multiple times to talk to someone on your team. Instead, a live receptionist will respond to every call within a few rings.
How Our 24/7 Live Answering Service Helps Emergency Restoration Businesses
We are a trusted partner tor businesses in the fire and flood restoration industry, assisting callers with:
- Lead intake
- Appointment scheduling
- Call routing
- Estimates
- Status updates
- After-hours emergencies
- And much more
And with plans starting at just $29/month, we are an affordable answering service with a comprehensive feature set.
With a 24-hour live operator who is attentive and well-trained, you can rest easy knowing that none of your calls will be missed. Like you, we are proud of providing the highest level of customer care to every caller. Call us today for a FREE quote at (412)571-2630!
