As the preferred answering service for businesses in the CPA and accountant industry in the Pittsburgh area, we get to know your business and your callers.
As a CPA, you knows how to make smart business decisions for yourself and your clients. Your expertise is in demand, and your time is valuable. You’re juggling client meetings, financial analyses, tax preparations, and strategic planning – all while trying to grow your practice.
But are you keeping up with inbound calls, answering each phone call in a timely and professional manner? Most CPAs, tax preparers and accounting professional miss important phone calls, let them go to voicemail.Balancing exceptional service with efficient time management is a constant challenge, and if you’re seeking a solution that allows you to focus on what you do best, our accountant answering service is the answer.
At PTAS, we know that top-level service is a must. Our professional operators are trained on the specifics of the accounting industry and are committed to providing professional customer service for every caller.
The features and benefits of an answering service include:
- Round-the-clock coverage: we are available 24/7/365, day or night. Regardless of your business hours, our agents will answer every call.
- Appointment scheduling: our answering agents can schedule appointments directly on your calendar. Whether it’s a new client requesting a walk-through of their finances, or an existing client calling to discuss this year's tax return, we help keep your calendar filled with business opportunities.
- Call screening: as a busy accounting professional, you don’t have time to waste on calls that don’t translate into business opportunities. With our call screening service, our agents will only transfer the calls that meet your requirements, and take messages from other, less urgent, callers.
- Customer service: one of our top priorities is professional training for all of our live answering agents, ensuring that each phone interaction is a positive experience for your callers.
- Bilingual answering agents: our live answering agents are fluent in Spanish and English, making your business accessible to a diverse customer base in the language they prefer.
- Savings: with plans starting at just $29/month, our answering service for cleaning companies is a bargain compared to the price of hiring additional office staff to answer your phones.
Our live answering agents are trained to listen to each caller with respect and professionalism. We understand that clients experiencing tax filing deadlines may be frustrated or anxious when contacting your business, and we are here to make sure every caller feels heard and valued.
The Pittsburgh Telephone Answering Service Difference For CPAs and Tax Preparers
We have 24/7 answering capabilities provided with a live receptionist trained in call management for businesses in your industry
With PTAS as your CPA answering service, none of your calls will be missed because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, any time of day or night, by an attentive and well-trained phone operator.
You have customizable message delivery in various formats
You can also customize exactly how and when you would like your messages delivered to you - voicemail, text message, email, or via another method. Perhaps you want your messages delivered to you instantaneously, or maybe you want a daily update at the end of the workday. Whatever your preference, we provide that customization for you.
You have a prompt response to every phone call
Every call to your tax preparation business is responded to promptly. Callers don’t have to wait on hold or call back multiple times to talk to someone on your team. Instead, a live receptionist will respond to every call within a few rings.
How Our 24/7 Live Answering Service Helps CPAs, Accountants and Tax Preparers
We are a trusted partner tor businesses in the accounting industry, assisting callers with:
- Lead intake
- Appointment scheduling
- Call routing
- Estimates
- Status updates
- And much more
And with plans starting at just $29/month, we are an affordable answering service with a comprehensive feature set.
With a 24-hour live operator who is attentive and well-trained, you can rest easy knowing that none of your calls will be missed. Like you, we are proud of providing the highest level of customer care to every caller. Call us today for a FREE quote at (412)571-2630!
