BASIC
- 0 minutes included on your basic plan
- $1.25 minute rate over included minutes
- One-time account setup and education $75 fee
STANDARD
- 125 minutes included on your basic plan
- $1.20 minute rate over included minutes
- One-time account setup and education $75 fee
PREMIUM
- 250 minutes included on your basic plan
- $1.18 minute rate over included minutes
- One-time account setup and education $75 fee
ELITE
- 500 minutes included on your basic plan
- $1.15 minute rate over included minutes
- One-time account setup and education $75 fee
BASIC
- 0 minutes included on your basic plan
- $1.25 minute rate over included minutes
- One-time account setup and education $75 fee
STANDARD
- 125 minutes included on your basic plan
- $1.20 minute rate over included minutes
- One-time account setup and education $75 fee
PREMIUM
- 250 minutes included on your basic plan
- $1.18 minute rate over included minutes
- One-time account setup and education $75 fee
ELITE
- 500 minutes included on your basic plan
- $1.15 minute rate over included minutes
- One-time account setup and education $75 fee
BASIC
- 0 minutes included on your basic plan
- $1.25 minute rate over included minutes
- One-time account setup and education $75 fee
STANDARD
- 125 minutes included on your basic plan
- $1.20 minute rate over included minutes
- One-time account setup and education $75 fee
PREMIUM
- 250 minutes included on your basic plan
- $1.18 minute rate over included minutes
- One-time account setup and education $75 fee
ELITE
- 500 minutes included on your basic plan
- $1.15 minute rate over included minutes
- One-time account setup and education $75 fee
INTERESTED IN HIGHER VOLUME PLANS?
Contact Us Today!
HOW TOCALCULATE THE COST OF ANSWERING
SERVICES FOR YOUR BUSINESS
No two businesses are exactly the same, and calculating the cost of answering services for your business involves several key factors. Here’s a step-by-step guide to help you understand and estimate these costs:
Understand your business needs
- Call volume: Estimate the number of calls your business receives on a daily, weekly, or monthly basis.
- Call duration: Determine the average length of each call.
- Services required: Identify the type of services you need (e.g., message taking, appointment scheduling, customer support).
Understand the pricing model
At Pittsburgh Telephone Answering Service, we offer monthly answering service plans: Flat-rate plans offer a set amount of minutes or calls per month. If you exceed the allotted amount, you will be charged an additional per-minute rate. A monthly answering service plan offers the benefit of predictable costs, allowing businesses like yours to budget more effectively, as it includes a set amount of minutes or calls. Our monthly plan simplifies billing and includes our comprehensive feature set as part of the package.
Choose your plan and calculate total cost
Consider your call volume and average call duration when selecting a plan. For instance, if you typically receive 100 calls per month with an average call duration of 3 minutes, your total minutes per month will be approximately 300. Using the table below, you could choose the $299/month plan with 250 minutes included, or, if you expect your call volume to grow, the $549/month plan with 500 minutes included. With the $299/month plan, your cost for 300 minutes per month would be: $299 + (300-250 minutes) *$1.18 = $350.18
Review additional one-time and monthly fees
At Pittsburgh Telephone Answering Service, we charge a one-time account setup and education fee of $75.00. Other answering services may follow a different pricing structure or rates. Always review your entire agreement to understand the fee schedule and to estimate what your total costs will be on a monthly basis.
WHY CHOOSE AN AFFORDABLE ANSWERING SERVICE
Cost-effective solution
Increased productivity
Enhanced customer service
Streamlined operations
LET US KEEP YOUR CUSTOMERS HAPPY
We deliver swift, reliable, and professional support that keeps your clients smiling.
OUTSTANDING TEAM
OF PROFESSIONALS
CONSTANT TRAINING
Our team undergoes rigorous and ongoing training to stay up-to-date with the latest industry standards and best practices. This ensures that every interaction you have with us is handled professionally and efficiently.
PHONE & BUSINESS ETIQUETTE
We pride ourselves on exemplary phone and business etiquette. Our representatives are trained to communicate clearly and respectfully, ensuring a positive experience for every caller.
COMPLIANCE
We adhere to strict compliance standards to protect your privacy and data. Our protocols are designed to meet all regulatory requirements, giving you peace of mind that your information is secure.
CUSTOMER MANAGEMENT
Our customer management system is designed to streamline interactions and provide personalized service. We keep detailed records to ensure that your needs are met promptly and accurately.
INSIGHTS FROM SATISFIED CLIENTS
We take pride in delivering exceptional service, and nothing speaks louder than the voices of our satisfied clients. Discover how we have made a positive impact on their operations and why they trust us to meet their communication needs.
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- Alicia Miller,Miller, Metro Fence Company, Inc.
"We have received excellent service for the past 10+ years from Pittsburgh Telephone Answering Service.
The staff answers all of our calls in a timely and professional manner. If an emergency arises, the staff contacts our on-call person immediately, enabling us to get in touch with our customer quickly to resolve their problem."
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Sevacko Plumbing & Heating
Ray Sevacko, D.R.
"D.R. Sevacko Plumbing & Heating is completely satisfied with the service of Pittsburgh Telephone Answering Service Company. Our after hour calls have increased our business due to the quality of service they provide. We would recommend them for your answering service needs."
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Dan G. Alexander, M.D.,
Internal Medicine
"In the time we have used Pittsburgh Telephone
Answering Service Company we could not be happier with the level of service we have received. In working with other companies in the past years, we have found your company to be at the top of the game. Your staff is extremely efficient, friendly and helpful to us as well as our patients. We really appreciate and look forward to many more years with you."
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
ANSWERING SERVICE COST GLOSSARY
SETUP FEE: A one-time setup and education fee. This fee covers the initial setup of your account, the integration of our systems with your processes, and the training of our staff to accurately represent your brand and handle your calls effectively. MONTHLY FEES: Some providers have a base monthly fee in addition to per-minute or per-call charges. OVERAGE CHARGES: If you exceed the included minutes or calls in a plan, overage fees will apply. SPECIAL SERVICES: Additional fees may apply for optimal servics that are not included with your base packages.
