As the preferred answering service for businesses in the cleaning and janitorial industry in the Pittsburgh area, we get to know your business and your callers.
Your janitorial business knows how to provide a high standard of service to your clients. But are you keeping up with inbound calls, answering each phone call in a timely and professional manner? Most janitorial companies miss important phone calls, let them go to voicemail, or try to answer them while on the go or out in the field. This can lead to lost opportunities and poor customer service. Every call represents a business opportunity, and every phone interaction is a chance to earn customer loyalty and valuable referrals
At PTAS, we know that top-level service is a must. Our professional operators are trained on the specifics of the janitorial and cleaning industry and are committed to providing quality professional customer service.
The features and benefits of an answering service include:
- Round-the-clock coverage: we are available 24/7/365, day or night. Regardless of your business hours, our agents will answer every call.
- Appointment scheduling: our answering agents can schedule appointments directly on your calendar. Whether it’s a new client requesting a walk-through of their property, or an existing client calling to schedule or reschedule a cleaning, we help keep your calendar filled with business opportunities.
- Call screening: as a busy janitorial service, you don’t have time to waste on calls that don’t translate into business opportunities. With our call screening service, our agents will only transfer the calls that meet your requirements, and take messages from other, less urgent, callers.
- Customer service: one of our top priorities is professional training for all of our live answering agents, ensuring that each phone interaction is a positive experience for your callers.
- Bilingual answering agents: our live answering agents are fluent in Spanish and English, making your business accessible to a diverse customer base in the language they prefer.
- Savings: with plans starting at just $29/month, our answering service for cleaning companies is a bargain compared to the price of hiring additional office staff to answer your phones.
Our live answering agents are trained to listen to each caller with respect and professionalism. We understand that clients experiencing emergencies may be frustrated or anxious when contacting your business, and we are here to make sure every caller feels heard and understood.
The Pittsburgh Telephone Answering Service Difference For Janitorial Businesses
We have 24/7 answering capabilities provided with a live receptionist trained in call management for businesses in your industry
As your emergency restoration answering service, none of your calls will be missed because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your business receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
You can also customize exactly how and when you would like your messages delivered to you - voicemail, text message, email, or via another method. Perhaps you want your messages delivered to you instantaneously, or maybe you want a daily update at the end of the workday. Whatever your preference, we provide that customization for you.
You have a prompt response to every phone call
Every call to your emergency restoration industry business is responded to promptly. Callers don’t have to wait on hold or call back multiple times to talk to someone on your team. Instead, a live receptionist will respond to every call within a few rings.
How Our 24/7 Live Answering Service Helps Cleaning and Janitorial Businesses
We are a trusted partner tor businesses in the cleaning industry, assisting callers with:
- Lead intake
- Appointment scheduling
- Call routing
- Estimates
- Status updates
- After-hours emergencies
- And much more
And with plans starting at just $29/month, we are an affordable answering service with a comprehensive feature set.
With a 24-hour live operator who is attentive and well-trained, you can rest easy knowing that none of your calls will be missed. Like you, we are proud of providing the highest level of customer care to every caller. Call us today for a FREE quote at (412)571-2630!
